Effective: June 2019
Revised: July 2021
IF YOU ARE A CLIENT AND PROVIDE PERSONAL INFORMATION ON THE WEBSITE, OR IF YOU ENTERED INTO AN AGREEMENT, OR INTERACTED WITH US IN SUCH A WAY THAT YOU HAVE PROVIDED YOUR PERSONAL INFORMATION TO US, YOU HEREBY AGREE THAT YOUR PERSONAL INFORMATION BE HOSTED, TRANSFERRED, STORED AND FURTHER PROCESSED IN CANADA, AND/OR IN THE USA AND/OR VIA CLOUD COMPUTING.
· Use of our Website, including the mobile interface;
· Entering into any agreement with BF Group;
· Visits to our stores or attendance at one of our events;
· Any type of communication;
· Social media interactions with us on our Website and other third-party websites, such as, but not limited to Facebook, YouTube, Pinterest, Google+, Instagram and Twitter;
· Viewing our online advertisements or emails; and
· Any interactions with or through our authorized Service Providers (as defined herein).
3. Information We Collect
We collect the names, cell or home phone numbers, email and/or postal address of customers and/or potential clients, who placed an order with us, entered into any agreement with us, completed our online form for a free in-home consultation, or contacted us for any reason. Additionally, we may collect your purchase history, billing addresses and other digital contact information. We may also collect information that you provide to us about others.
When you make a purchase, we may collect your payment information, including information from your credit or debit card, check, PayPal account or gift card. If you apply for a BF Group-administered loan or financing, we might collect any other information related to your application.
We may collect information about reviews you submit and other data like your age and gender.
If you use our mobile website (including the Website), mobile applications, or other smart device applications, we may collect location data obtained from your device. If you use our Website, we may collect location data obtained from your IP address.
We collect and process usage data that includes information about how you use our Website, products and services.
Social Media Information, and Information Provided Electronically
If you interact with us on social media, such as, but not limited to Facebook, YouTube, Pinterest, Google+, Instagram and Twitter, we may collect your user name, other identifiable personal information, and any of the information or content that you provide through our Website, device applications, or online forums.
We collect technical data that includes internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform (collectively, the “Technical Data”), and other technology on the devices you use to access this Website.
If you apply for an employment opportunity, we may collect certain personal information that you provide to us (whether it be in a resume, cover letter or similar employment-related materials, or any applicable pre-screening questions). With respect to our current respective employees, we collect their personal information for employment-related purposes, as permitted by applicable law. We may also collect personal information of our respective employees when it is necessary for rendering services by BF Group.
Information Collected Through the Free In-Home Consultation Form
The Free In-Home Consultation is an optional form to fill out if you are interested in a BF Group product. You do not have to fill out the form to browse our Website online. When filling out the form, you are asked for personal information such as your name, address, phone number and email address that you select. This information may be used to help our sales representatives contact you to answer any questions or provide you with a free in-home consultation appointment.
4. How Information is Collected
We collect information directly from you or from others if they provide your information to us.
To illustrate the manner we collect personal information, below we list just some examples of how and when we may collect information from you:
· During your Website visit or through a completed form;
· If you upload or share a photo, submit a request, submit any information, or post other digital content through Website, applications or via social media interactions on third-party websites like Facebook or Twitter;
· If you register for a referral program or apply for a BF Group managed loan or financing;
· If you participate in a survey, provide feedback regarding BF Group services, or decide to post a review;
· If you participate in a sweepstakes, contest, promotion, program, clinic or workshop;
· If you request a quote, warranty or other information;
· If you use a rebate;
· If you apply, inquire about employment, or when you accept our employment offer; or
· In connection with your interactions with us as a registered user of our Website.
We may get information about you from other sources, such as third-party business partners, such as Google Analytics. We may collect information about you from a friend or other relative. For example, if your friend provides your personal information through one of our refer-a-friend type features. If you use one of these features, please ensure that you only submit email addresses and other personal information of individuals, with whom you have a close personal or family relationship, who would be interested in receiving the communication, and who have authorized you to share their email address and other personal information.
5. How We Use Information
We use the information we collect for our business purposes, including:
To respond to your questions and requests.
· Fulfilling orders, ensuring proper delivery/installation or providing services (e.g. delivering an electronic copy of your receipt)
· Administering your participation in a contest, sweepstakes or other promotion, including shipping any prizes you might have won
· Registering you for a particular website, referral program, or extended warranty service or providing you with information regarding programs or services
· Processing a service request
· Responding to a product or service review
To enter into an agreement with you.
We may use your information to negotiate an agreement with you, enter into an agreement with you, and store the agreement for our records.
To improve our products and services.
We may use your information to make Website, device application, or product and service improvements.
To look at Website and device application trends and customer interests.
We might use your information to customize your experience with us. We may collect information about your activities and interactions with various devices and link that information. Through cross-device linking, we provide customers with a consistent experience across devices used. We may also combine information we get from you with information about you we have received from third parties or publicly available sources to assess trends and interests.
For security and loss prevention purposes.
We may collect/use your information to protect our business, our facilities, customers, our respective employees or our Website. For example, we might use cameras in our stores to track store traffic and stock.
For our marketing.
To communicate with you about your account, our programs, your feedback, and any rebates.
For employment purposes.
We may use the personal information you provide in connection with a job application or related inquiry for the purpose of processing and responding to your application or inquiry. We may further use your personal information when you accept our employment offer to comply with obligations imposed on BF Group by applicable law, or when it is necessary for rendering services by BF Group.
For social media.
For other uses we may disclose to you.
We may also use your personal information, as permitted or required by applicable law, including but not limited to, upon receiving your consent.
6. Information Sharing
We may share your information for our business purposes and as legally required or permitted, including, but not limited to:
With third parties, who perform services on our behalf (the “Service Providers”).
We share information with our Service Providers, such as Horizon Next, Google, Quanticmind, Bing, and Hotjar. We might also authorize our Service Providers to collect information on our behalf. Some Service Providers may be located outside of the United States and/or Canada. These Service Providers also have their own privacy statements that stipulate the manner, in which they will collect, use and disclose (process) personal information. We encourage you to review each Service Provider’s privacy statement. We might also share information with the vendors and manufacturers of our products and services to respond to your reviews and questions.
To offer financial products.
We use Service Providers to offer financial products, such as Wells Fargo, Snap, Greensky, Aqua Finance, Fortiva & Genesis Creditloans/financings. We may share personal information about you with these Service Providers in order to provide you with tailored information about products and services and special offers. These Service Providers also have their own privacy statements that stipulate the manner in which they will collect, use and disclose (process) personal information. We encourage you to review each Service Provider’s privacy statement at the time you submit your application for financial products.
With any successor to all or part of our business.
We may share, sell or disclose your information in case all or part of our respective business is sold, or in the course of preparation for or as part of that transaction.
In order to comply with applicable law.
We will disclose information to respond to a court order or subpoena. We may also disclose information if a government agency or investigatory body files a request.
With our business partners.
We might share information with one of our franchisees or a business partner, who is running a joint promotion with us, who provides a product or service in partnership with us, who is collecting from clients and prospective clients reviews of our services or feedback thereon, or with whom we share personal information of clients and prospective clients due to the overlap between the location of business partners, and residency of such clients and prospective clients (so-called “lead sharing”). These franchisees and business partners should also have their own privacy statements that set out the manner, in which they will collect and disclose personal information. We encourage you to review each such franchisee or business partner’s privacy statement before signing on with them.
To protect us, or a third party.
We will disclose information if we suspect fraud, or in any other case to protect us, or any third party. We will also share information as part of an investigation. We may also disclose personal information to assist us in collecting a debt owed by you.
By your request.
For example, if you ask us to provide your information to a third-party to facilitate the resolution of a dispute.
7. Your Privacy Preferences
You can register or change your preferences to receive or not receive marketing communications from us by emailing us. Please allow sufficient time for your preferences to be processed. Even if you opt out of receiving marketing messages, we may still contact you for transactional purposes like confirming or following up on an order or service request, responding to customer service inquiries, asking you to review a product or service you have ordered, or notifying you of product or service rebates. If, in the future, you do indeed want to receive marketing communications from us we will remove your information from our opt-out database.
8. Our Sites and Children
Our Website and device applications are not created for children. No one under age of 16 may provide any information to us or on Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us at firstname.lastname@example.org.
California residents under 16 years of age may have additional rights regarding the collection and sale of their personal information. Please see “Your California Privacy Rights” below for more information.
9. Your California Privacy Rights
While we use industry standard means to protect our Website and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot guarantee use of our Website or mobile applications are 100% secure. We encourage you to use caution when using the Internet.
11. Our Tracking Techniques, Cookies, and Way to Control Our Tracking Tools
Tracking Tools We Use, Cookies
We collect personal and other information about users over time and across different websites, including cookies, browser and flash cookies, web beacons, and server logs and other similar technologies to collect your information passively and other devices when you use this Website or service.
• Distinguish you from other users of the Website. This helps us provide you with a good experience when you browse the Website and also allows us to improve it;
• Track new visitors to our Website;
• Recognize returning customers;
• Learn what site referred you to our Website or device application;